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    Frequently Asked Questions

    Where can I find the best rates?

    The best rates guarantee and promotions can be found on our Offers page.

    What kind of services and facilities do you offer?

    Fraser Suites CBD Beijing offers a full range of facilities and services within the property. For a comprehensive list of our facilities, please click here

    How do I get to the hotel?

    There are a few ways to get to Fraser Suites CBD Beijing via the Airport Shuttle Bus, Airport express train as well as the taxi.

    How to reach the hotel from the airport?

    Beijing Capital International Airport - 45 minutes drive
    Nan Yuan Airport - 60 minutes drive

    -Line 1/Guo Mao Station/Yong An Li Station
    -Lin 10/Jin Tai Xi Zhao Station-5 minutes walking distance

    Train Station:
    Beijing Station - 15 minutes ride
    Beijing Western Station - 30 minutes ride
    Beijing South Staion - 30 minutes ride

    Do you provide an internet access?

    Complimentary wifi access is available throughout the property

    Where can we eat?

    The fully-equipped kitchen provides you with the convenience to cook in your apartment. Alternatively, an all-day dining restaurant is located in the property and in-room dining is available as well. There are a couple of resturants around the vicinity, simply check with our Client relations Executive and they will gladly recommend them to you.

    When is the check-in time?

    The check-in time is at 2pm (Early check in is subject to availability)

    When is the check-out time?

    The check-out time 12pm (Late check out is subject to availability)

    What time is breakfast served?

    Breakfast is served from 7:00 to 10:00 on weekdays and 7:00 to 10:30 on weekends.

    Do you have laundry facilities?

    All apartments are equipped with in-room washer and dryer. In addition, we also provide laundry and dry cleaning service.

    Do you have fitness facilities?

    Complimentary usage of 24/7 gym and indoor swiming pool are provided for our guests.

    Where can I go for shopping?

    There are many shopping areas within 10 minutes walking distance, including The Place, China World Shopping Center and Kerry Center. Alternatively, feel free to speak to our Client Relations executive for recommendations.

    Which type of beds do you have?

    King Bed and Twin Bed are available upon request.

    What is your cancellation policy?

    For cancellation of reservation, notice must be given 14 days prior to arrival date to avoid any applicable charges. 

    Where can I find the closest bank, ATM and exchange office?

    These services are conveniently located within 5 minutes walking distance from our residence.

    Do you provide newspapers?

    Yes, complimentary newspaper is provided.

    What is maximum number of people in each apartment type?

    Our apartments can accommodate up to 4 guests depending on the apartment category. 

    Do you have Suites and access for persons in wheelchairs?

    We do not have appartments specifically designed for persons in wheelchairs, however there is ample room to allow wheelchair mobility.

    Do you accept pets?

    Fraser Suites CBD Beijing is a pet-friendly serviced residence.  A fee of RMB1,000 per month is required and an pet policy agreement need to be signed upon check in. 

    Do you provide parking and what is the cost?

    Yes, parking lots are available at RMB1,500/month or RMB6/ hour 

    Can I leave my luggage if my room is not available?

    Yes, you may leave your luggage with our concierge.

    What are the reception opening hours?

    The reception, concierge and security services are 24/7.

    Do you provide shuttle service to the airport?

    Unfortunately, we do not provide shuttle service to the airport. However, we will be able to arrange Limousine or Taxi service upon request.

    Do you provide baby cots and extra beds and the cost?

    Complimentary babycot and rental of extra bed are available upon request.